1. Introduction

Welcome to Pebletex OÜ. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how Pebletex OÜ ("we", "us", or "our") collects, uses, and protects your information when you visit our website and use our wholesale services related to pet accessories (such as bowls, equipment, and other non-food pet products).

2. Data Controller Information

The entity responsible for processing your personal data is:

Company Name: Pebletex OÜ
Registry Code: 17367621
VAT Number: EE102921825
Address: Telliskivi tn 60a/5, 10412 Tallinn, Estonia
Email: [email protected]
Phone: +37253017921

3. Data We Collect

We may collect and process the following categories of personal data:

Contact Information: Name, email address, phone number, company name, and position (provided via contact forms, account registration, or order inquiries).

Usage Data: IP address, browser type, operating system, referring URLs, and information on how you interact with our website.

Wholesale / Business Data: Business registration numbers, VAT numbers, billing and delivery addresses, transaction data, and purchase history.

Customer Support Data: Any information you provide when contacting us regarding products, orders, or cooperation.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

Consent: When you opt-in to receive marketing communications or accept non-essential cookies.

Contractual Necessity: When processing is required to fulfill wholesale orders, manage deliveries, or take steps at your request prior to entering into a business relationship.

Legitimate Interests: For maintaining B2B relationships, improving our services, ensuring website security, and conducting normal commercial communication.

Legal Obligation: To comply with applicable Estonian tax, accounting, and regulatory requirements.

5. How We Use Your Data

We use your personal data to:

• Process and deliver wholesale orders of pet accessories and related products.

• Respond to inquiries, quotations, and stock requests.

• Manage business relationships with clients and partners.

• Send product updates, offers, or commercial information (where permitted or with consent).

• Analyze website usage to improve functionality and user experience.

• Prevent fraudulent activity and maintain the security of our systems.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described above:

• Inquiries: Stored for up to 2 years after the last communication.

• Client / Transaction Data: Stored for the duration of the business relationship plus 7 years, in accordance with Estonian accounting laws.

• Marketing Data: Stored until you unsubscribe or withdraw consent.

7. Data Sharing and Transfers

We do not sell your personal data. We may share your information with:

Service Providers: IT service providers, website hosting, logistics and shipping partners, accounting services, and analytics providers — only to the extent necessary for service delivery.

Legal Authorities: When required by applicable law or to protect our legal rights.

International Transfers: If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Cookies

Our website uses cookies to enhance user experience.

Essential Cookies: Necessary for the operation and security of the website.

Analytics Cookies: Help us understand how visitors use the website so we can improve performance and usability.

You can manage or disable cookies through your browser settings.

9. Your Rights

Under the GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data where legally applicable.

• Restriction: Request limitation of processing.

• Data Portability: Request transfer of your data to another controller.

• Objection: Object to processing based on legitimate interests.

• Withdraw Consent: Withdraw your consent at any time.

To exercise these rights, please contact us at [email protected].

10. Security

We implement appropriate technical and organizational measures (including secure communication protocols and access controls) to protect your personal data against unauthorized access, loss, misuse, or alteration.

11. Complaints

If you believe your data is being handled improperly, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon):

Website: www.aki.ee
Email: [email protected]